Here at RamCity, we know that some people are nervous about buying products online. Every day, people call us up, just because they feel more comfortable 'talking to a real person'. So we took some time to tell you a bit about our story and give you some additional 'Peace of Mind' when shopping online with us.
RamCity was founded by Rod Bland in 2003 who had dreamed of running his own online business since his early twenties (he's the one standing up in the picture on the right).
It began as a part-time venture selling Kingston memory for a small number of systems, and the entire website catalogue was built by hand.
Rod had a full-time job already so processed orders in the early morning and developed the website and systems in the evening after work. The business grew and about 9 months later he quit his job in the corporate work to then work as an IT Consultant while continuing to build RamCity.
RamCity began selling Kingston products only in Australia in 2003, and the business grew slow and steady.
Many other competitors were entering the market at that time, so in 2005 we began searching for manufacturing partners to produce our own brand of memory as a means of diversifying our business and offering customers a lower priced, yet high quality memory upgrade alternative.
For a few years we sold memory under our own brand name, and as the business grew we established relationships with brand name memory manufacturers and found they could offer more reliable and compatible products.
In 2011 we further expanded our product catalogue with Solid State Drives, Hard Drives and associated accessories.
In 2013, due to our much larger buying power, we now specialise in branded memory and SSD products from top tier manufacturers like Crucial (Micron), Samsung, Hynix and Mushkin.
After a couple of years, there were too many orders to do our own warehousing, picking, packing and shipping, so we outsourced this to a ASX listed 3PWL (Third Party Warehousing and Logistics) company. Due to the superb location right near the Brisbane airport, we can quickly service customers in all states, with 98% of in-stock orders shipping the same day and arriving 1-2 business days later.
Building the Team
Due to our use of expert outsourcing, our Team remains a small group of people, with the majority working in the Customer Service Team. You can read more about our people on our About Us page. Feel free to also call us on by phone on 02 8320 0598 Mon-Fri 9am-5pm Sydney time or contact us via our website here.
Sticking to our Mission and Core Values
In 2010 the management team brainstormed with the rest of the staff for several weeks to put our Company Mission and Core Values in writing. This is what we now live by every day:
- Our Mission: We help people live happier and more productive lives
- Our Core Objective: We provide the right upgrade, fast, the first time
Safety and Security
Our online secure checkout is protected by secure industry-standard 128-bit SSL protection, for your absolute privacy and security. We process all credit card payments securely (you’ll notice the padlock icon in your browser on every page of our website).
For those not comfortable with paying online — not a problem - you can also call our Customer Service Team on 02 8320 0598 Mon-Fri 9am-5pm Sydney time to submit your order by phone.
We’re a registered business in Australia owned by RamCity Pty Ltd, a trading name of RamCity Unit Trust ABN 310 567 902 36. We deliver fast — same or next business day dispatch (once payment is received) When your order is sent on its way, we will email you a tracking number so you can trace your delivery online. We also fully insure all deliveries in the unlikely event a parcel is lost in transit, and have the most comprehensive industry-leading Return Policy that we know of.
Do you have more questions about RamCity?
You can read more about RamCity and the staff who work here on our About Us Page.
You may also be interested in reading public reviews about our company here. Feel free to also contact our Customer Service Team by email or see other ways to contact us. You can also call us on 02 8320 0598 Mon-Fri 9am-5pm Sydney time. We are real people and it would be our pleasure to assist you!