We offer 24/7 email support, and live chat during business hours 9am - 4pm Sydney time. We are friendly, real people, situated in Australia, and we love answering your questions and helping you have the best upgrade experience possible. See our contact us page for more details on how to get in touch.
For many years we offered phone support, but we've now decided to keep our support to online channels only for these reasons:
- As the world has grown smaller, and technology has changed, we found fewer and fewer people using the phone, and it's a costly support channel to maintain.
- When using email or live chat to contact us, we can instantly see your order details, the page you are visiting on our website, and much more easily direct you to relevant help articles on our website.
- Online support keeps detailed records all in one place. This means nothing gets lost in translation and all information pertaining to your enquiry can be easily reviewed by other staff and escalated as needed.