For all inquiries you can phone our office on 02 9391 5201 during business hours (Monday to Friday 9am to 5pm).
For customer service, you can submit a request, email firstname.lastname@example.org, talk to us on LiveChat, or contact us through Facebook or Twitter. Note, we are on online store only (no physical store), and all sales and service staff are available through one of these channels for your convenience. Confirmed orders can be collected from our office in Pymble NSW (see our shipping page for details).
Help with finding and installing the right upgrade
Within Australia, we have one shipping rate: Australia Post next day Express Post for $9.90.
More information on shipping (including international destinations)
For instant order processing, pay securely online using PayPal, Visa, Mastercard, or American Express, (no surcharge). We also accept electronic bank transfer payments which may delay shipping of your order by 1 business day while the payment clears. More information on payments.
If it's faulty, we'll replace or refund it. If you change your mind, you can return unused and resaleable memory products within 30 days for a refund on the product price. For other products, you have 14 days. More information on returns.
All our prices are in Australian Dollars ($AUD) and include GST for Australian website visitors. More information on payments, currency and how it applies to overseas visitors.
Go back to the main Help overview.